Terms of service
TERMS OF SERVICE/SALE
The owner of this Online Store is OÜ RATASTEGA RAAMATUD (registration code 16315800), located at Pöörise 7, 13520, Tallinn, Estonia.
Validity of the sales contract, product and price information
The terms of sale apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A fee for delivering the goods is added to the price. All prices of goods sold in the Online Store are in euros.
The delivery fee for the goods depends on the buyer's location and the method of delivery. The delivery fee is displayed to the buyer when placing an order. The preferred delivery partner for Ratastega Raamatud is Itella Estonia OÜ.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order goods, the desired products must be added to the shopping cart. To place an order, the required data fields must be filled in and the appropriate method of delivery of the products must be selected. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank payments
- Visa/Mastercard card payments
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force from the moment the amount due is received in the Online Store's current account.
The owner of the Online Store is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than 14 days from the date of sending the notification.
Delivery
Delivery is offered only in Estonia.
The buyer has the option to choose from different Itella Eesti OÜ parcel lockers.
The buyer will bear the shipping costs and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract.
In exceptional cases, the buyer has the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or there are signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.
To cancel the order, the Consumer must submit to Ratastega Raamatud a written application and send it by email to annette@ratastegaraamatud.ee.
If the Consumer cancels the order, the Consumer shall return unused and undamaged Products without delay, but not later than within 7 calendar days from the moment of submitting the cancellation application.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. a wrong or defective product).
Upon receipt of the returned goods, the online store will refund to the buyer immediately, but no later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer the cost exceeding the standard delivery method.
Right to file a claim
The online store is liable for any non-conformity or defect of the goods sold to the buyer that already existed at the time of delivery of the goods and that becomes apparent within two years from the delivery of the goods to the buyer. Within 1 year from the delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the responsibility of the online store to rebut this assumption.
If a defect is discovered, the buyer has the right to contact the online store no later than two months later by sending an e-mail to annette@ratastegaraamatud.ee
The online store is not liable for defects that have arisen after the goods have been delivered to the buyer.
If the goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store will refund all fees associated with the sales contract to the buyer.
The online store will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transport services in order to deliver the goods.
The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to the e-mail at any time by notifying us of this by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the buyer has any complaints regarding the online store, they must be sent to the e-mail address annette@ratastegaraamatud.ee
If the buyer and the online store are unable to resolve the dispute by agreement, the buyer can contact the Consumer Disputes Commission. You can read the procedural terms and submit an application here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the committee is free of charge.
The buyer may contact the European Union's consumer dispute resolution platform.